FAQ

If you need to reach us urgently, please call us at +82-2-730-1090. 

Email is NOT monitored outside working hours from 6 PM to 9 AM. 

As long as you arrive on time at the designated spot, there will be no problem! No worries—we're experts! 

You do NOT need to provide a copy of your passport in advance. Please be prepared to present it to UN military personnel at the tour site for the security check before and after the tour. 

There is no strict dress code for the DMZ tour. It is recommended to wear comfortable clothes and shoes as it involves a lot of walking. 

No printed or mobile version of the voucher is needed as long as you have received a confirmation email from us. 

We reserve the right to cancel and/or alter any or all parts of the itinerary, which may result from circumstances beyond our control. We will do our utmost to improve the situation. However, we cannot issue refunds. 

Alternative itinerary: Imjingak Park > Art Space BEAT 131 > Odusan Unification Observatory > The War Memorial of Korea > Dismissal at City Hall or Myeongdong. 

The best times to visit Seoul are during the spring (March to May) and autumn (September to November) when the weather is mild and the scenery is particularly beautiful due to cherry blossoms and colorful foliage. 

Seoul has an extensive and efficient public transportation system that includes subways, buses, and taxis. The subway is the easiest method to navigate the city, as it is fast, cheap, and has signage and announcements in English. 

Popular attractions in Seoul include Gyeongbokgung Palace, Bukchon Hanok Village, Myeongdong for shopping, Namsan Seoul Tower for views of the city, and the bustling streets of Hongdae for entertainment and nightlife. 

English is widely understood in major tourist areas, and most signs in public places, including the subway, are also in English. However, it's less commonly spoken by locals in rural areas. 

In Korea, it is polite to bow slightly when greeting. Remove your shoes when entering someone's home or certain traditional restaurants. It’s also customary to use both hands when receiving or giving something to someone older or in a position of authority. 

Major credit cards are widely accepted in Seoul and other large cities. However, it's a good idea to have some cash on hand for small purchases, especially in rural areas or at small shops and restaurants. 

For emergencies, you can dial 112 for the police and 119 for fire and ambulance services. 

Depending on your nationality, you may need a visa to enter South Korea. Check the current visa requirements and travel advisories for your country before planning your trip. 

Don't miss trying local dishes such as bibimbap (mixed rice), kimchi (fermented vegetables), Korean barbecue, tteokbokki (spicy rice cakes), and Korean fried chicken. 

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